Covid-19 update and FAQ’s

Dear Scorchers fans,

We hope that you are well and staying safe during this difficult time.

Due to the BBL season being officially postponed, we are now entering a unique and challenging time for the franchise.

As you will be aware, we gave our American imports the opportunity to fly home to be with their families. James Hawthorne and Devontavius Payne accepted the offer and flew home, and we wish them and their families all the very best.

Following Government advice and decisions made by the British Basketball League, we have halted outreach work being delivered by the Scorchers Foundation, as well as community coaching and University coaching.

We have put together some frequently asked questions from some of our customers and fans. Please see these below.

If you have any other questions that we may not have covered, please email us info@surreyscorchers.co.uk.

Our website and social media channels will be frequently updated with information for our fans, so we recommend keeping an eye on those in the coming weeks.

We would like to thank you all for your understanding and support so far.

FREQUENTLY ASKED QUESTIONS:

Will I get a refund on an individual BBL game ticket?

The BBL season is currently postponed, not cancelled, and therefore tickets will remain valid for the rearranged games against the originally scheduled opposition.

In the event that these games do not go ahead, we will give individual game ticket holders box office gift certificates to the value of their tickets.

This credit can be used on the box office against ticket purchases in the 2020-21 season.

Will I get a refund on a BBL season ticket?

As with individual game tickets, while the BBL season is postponed, not cancelled, season ticket cards remain valid for the re-arranged games against the originally scheduled opposition.

In the event that these games do not go ahead, we will be giving free entry to all 2020-2021 season pre-season home games to our 2019-20 season ticket holders, to welcome back everyone supporting us during this difficult time.

Will group bookings be refunded?

Customers with group bookings for the postponed BBL fixtures are asked to contact us at info@surreyscorchers.co.uk so we can arrange the booking for a future fixture.

Is the club shop still open?

Yes. Scorchers merchandise is still available online via Kit Kabin – view the full range HERE